NEW Reclamation Process (effective 1-1-23) with ACH Federal Government Reclamations, plus guidance on Misdirected Payments and DNEs (Death Notification Entries)

Processing ACH Reclamations from the Federal Government can be challenging!  Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing System (ARPS) located in Treasury’s Pay.gov web portal (except for responses by DFAS and any Treasury-approved exceptions). The Nacha Operating Rules still apply when processing these payments but the Green Book outlines exceptions when handling DNEs (Death Notification Entries) and Federal Government Reclamations. A side-by-side comparison of Commercial vs. Government Reclamations will be included to know what the difference is and how to handle each one.

• Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing
• System (ARPS)
• Detailed processes for handling Death Notification Entries (DNEs)
• Timeframes to return ACH Entries for deceased accountholders.
• Describe Return Reason Codes when returning benefit payments for deceased account holders.
• How to handle and process Federal Government Reclamations
• Timeframes for responding to Government Reclamations.

Difference between handling Commercial Reclamations and Federal Government Reclamations
 

Processing ACH Federal Government payments differs slightly from the Nacha Operating Rules when it comes to benefit payments and the liability of the RDFI (Receiving Depository Financial Institution).   Chapter 5 of the Green Book has been updated making it mandatory for Financial Institutions to respond to all reclamations must be submitted through the Automated Reclamation Processing System (ARPS). Also noted in the Green Book -- Note: We will no longer accept remittances related to reclamation responses. 
Included will be a discussion on the process for deceased account holders and your responsibilities to the Federal Government if they are receiving federal government benefit payments. 
This 90-minute session will provide the details on what is different how the Federal Government has adopted the Nacha Operating Rules and what the exceptions to those Rules incorporate for the Federal Government.  You will learn what the Green Book is and how this valuable online tool will help you with processing DNEs and Government Reclamations. Commercial Reclamations differ from Federal Government Reclamations; the speaker will cover the difference between the two, which also discusses the liability for the RDFI when handling both these types of reclamations.  Examples used throughout the session will apply the rules discussed to help bring the details to life.

• Bank operations staff
• New employees in the payments industry
• Bank managers and payment professionals
• CEO’s and CFO’s
• Risk, Compliance, and Audit personnel
• Aspiring AAPs and current AAPs for AAP CE Credits 
• Financial Institutions
• Banking Professionals
• Audit Persons
• Aspiring AAP’s (Accredited ACH Professionals)
• Current AAP’s earning continuing AAP Credits
• ACH operations staff
• ACH Audit personnel

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).