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Difficult people are everywhere 

  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact 
  • Frustrate and demoralize Loss of productivity and absenteeism
  • Companies lose customers or clients


  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people

What do you do when you encounter a difficult person

The presentation gives you action steps and processes that work

  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common Mistakes people make with difficult bosses
  • Ways to be Manage the difficult boss

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive


  • Leaders
  • managers
  • individual contributors
  • high potentials
  • baby boomers 
  • etc.

Valerie successfully coaches leaders in corporations and business owners in mid to small-sized companies. Her coaching focus is on key skills that improve leadership effectiveness: Executive Presence, Leading Change, Strategic Business Thinking, and communication skills.

Valerie was featured in Dallas Business Journal: “Two Minutes with Leadership Guru”. Her clients agree that working with her they obtained their results and "more"; as one client said: she positively impacted my career and business decisions. 

She gained her 20+ years of expertise as a leader at Fortune 100 companies including AT&T and HP. Her depth of business acumen enriches her executive coaching approach; provides a solid framework to analyze business situations, and work with her clients to obtain their results. She has advanced certifications in Hogan, 360 multi-rater, DISC, TriMetrix, Winslow, Myers Briggs-MBTI, and key assessment tools that raise the bar for her effectiveness and achieving positive results.

View all trainings by this speaker
 
On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$179

Downloadable Recorded Session

Get unlimited access to the link for six months.

$239

USB

Free shipment within 15 Working Days, from the date of webinar completion.*

$350

 

Nov. 1, 2024

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