Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important.
Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships. Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.
Rebecca Staton-Reinstein
Rebecca Staton-Reinstein, Ph.D., and President of Advantage Leadership, Inc. works with leaders and their organizations to Increase your bottom-line results through strategic leadership, engaged employees, and delighted customers in all economic sectors. Draw on her proven ability to mentor you through major change, customizing successful solutions to your complex issues. For over 25 years, Rebecca has contributed value as an executive, manager, educator, and consultant, honored on four continents. She is a Ph.D. in organizational development, a National Speakers Association Legacy Professional Member, and St. Petersburg Engineering Academy Foreign Member and author of books on strategic leadership and planning.
Project Management for administrative professionals
How to Navigate Political Speech in the Workplace
What If Analysis Tools in Excel: Goal Seek, Solver, and Dat…
Eliminate Harmful And Unproductive Drama In The Workplace
3-Hour Virtual Seminar on Chat GPT for Project Management i…
Mastering Year-End Payroll and Tax Compliance for 2024
How to Prepare For and Host a FDA Inspection and Respond to…
Excel - Pivot Tables - The Key To Modern Data Analysis and …
The Anti-Kickback Statute: Enforcement and Recent Updates
FDA Technology Modernization Action Plan (TMAP) and Impact …
5 Key Components of Good Manufacturing Practices to obtain …
Team Synergy: How to Harness Collective Intelligence to Max…
Navigating 2025 Employment Laws: What Every Employer Needs …
Protect Your Company With The End of the Year HR Checklist
Successful Strategies for FDA Expedited Pathways for Your D…
Managing Toxic & Other Employees Who Have Attitude Issues
The Power Of Trust In The Workplace- Improving Your Career …
Onboarding is NOT Orientation - How to Improve the New Empl…
So, You’re Now the “Boss”: Essential Skills to Succeed as a…
Do's and Don'ts of Giving Effective Feedback for Performanc…
2-Hour Virtual Seminar on the 6 Most Common Problems in FDA…
Construction Lending And Real Credit Administration: Evalua…
Improving Employee Engagement & Retention Through Stay Inte…
Building GMP Excellence: A Guide to Implementing Compliant …
The Business Case for LGBTQIA+ Inclusion in the Workplace: …
4-Hour Virtual Seminar on Transformational Leadership - The…
Thriving Solo: Efficient Strategies for the Lone HR Profes…
Use the power of AI to turbocharge your MS Excel
GAMP®5, 2nd Edition and Alignment with FDAs Draft Guidance …
A New I-9 Form Has Been Launched for 2024! Learn Why It Was…
Understanding cognitive load in medical device design
From Challenges to Compliance: Understanding Dietary Supple…
Human Error Reduction Techniques for Floor Supervisors
Managing Difficult Employee Conversations
Emotional Intelligence: Mastering the Emotions of Great Lea…
Excel Power Skills: Master Functions, Formulas, and Macros …
How To Conduct An Internal Harassment And Bullying Investig…
Understanding and Analyzing Financial Statements
Gossip-Free: Leadership Techniques to Quell Office Chatter
Harassment, Bullying, Gossip, Confrontational and Disruptiv…